Marylebone Cleaners Terms and Conditions
These Terms and Conditions set out the basis on which Marylebone Cleaners provides domestic and commercial cleaning services in the UK. By making a booking, confirming an estimate, or allowing our team to begin work, the customer agrees to be bound by these terms. They are designed to make the relationship between the customer and Marylebone cleaners clear, fair, and practical.
In these Terms and Conditions, references to “we”, “us”, and “our” mean Marylebone Cleaners, and references to “you” and “your” mean the customer who requests or receives the service. These terms apply to all standard cleaning, deep cleaning, end-of-tenancy cleaning, post-build cleaning, and other domestic or business cleaning services supplied under the name Marylebone Cleaning Services or any similar service description used in our communications.
If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force. No variation to these terms will apply unless agreed by us in writing. This legal page should be read carefully before placing a booking, especially where access, cancellation rights, and waste handling are relevant to the service requested.
Bookings may be made through our accepted booking channels and are subject to availability. A booking is only confirmed once we have accepted the request, agreed the scope of work, and provided the relevant price or estimate. Until confirmation is issued, any date, time, or attendance arranged for a Marylebone cleaning service remains provisional.
When making a booking, you must provide accurate information about the property, access arrangements, parking or loading restrictions, the nature of the cleaning required, and any special conditions that may affect the work. If the information supplied is incomplete or inaccurate, the final price, timing, or service outcome may need to be adjusted. We may decline or cancel a booking if the requested work cannot reasonably be carried out safely or lawfully.
Our team may conduct a pre-service assessment where necessary. This may include review of photographs, an on-site inspection, or discussion of the condition of the premises. Any quotation given before the service begins is based on the information available at the time, and may be revised if the actual conditions differ materially from those described. Where a booking is made on behalf of another person, the person placing the booking remains responsible for the accuracy of the details supplied.
All prices are stated in pounds sterling unless otherwise agreed. Prices may be fixed, estimated, or hourly depending on the type of service and the information available at the time of booking. If a service is charged on an hourly basis, the final amount will be calculated according to the actual time spent, rounded in accordance with our internal billing procedures. For package services, the price may change if additional tasks are requested or the condition of the property is materially different from the description provided.
Payment is due in accordance with the invoice or payment request issued to you. We may require a deposit, partial prepayment, or full payment in advance for certain bookings, including larger jobs, same-day appointments, or services requiring specialist equipment. Unless otherwise agreed, payment must be made immediately upon completion of the work or within the time stated on the invoice. We reserve the right to suspend or refuse further services where an account is overdue.
Accepted payment methods may include bank transfer, card payment, or other methods notified at the time of booking. Marylebone Cleaners does not accept responsibility for delays caused by failed payments, incorrect account details, chargeback disputes, or banking restrictions outside our control. Where payment is not received on time, we may charge reasonable administrative costs and any statutory interest permitted under UK law, where applicable.
Cancellation rights depend on the type of service booked and the notice given. If you need to cancel or reschedule, you should do so as soon as possible. For standard bookings, we ask for a reasonable notice period before the scheduled start time. For urgent or specialist work, a longer notice period may be required and may be specified at the time of booking.
If you cancel after we have reserved time, allocated staff, or prepared equipment for your appointment, we may charge a cancellation fee or retain any deposit already paid. If cancellation occurs after our team has arrived at the property, or if access is not provided so that work cannot begin, a call-out or minimum attendance charge may apply. This is especially relevant where a Marylebone cleaners appointment has been scheduled around a narrow time window.
We may also cancel or postpone a booking if the premises are unsafe, if there is a risk to staff, if the required service cannot be delivered as agreed, or if unexpected circumstances outside our control prevent attendance. In such cases, we will usually offer a new appointment date or a refund of any prepaid amount for work not performed, subject to any costs already reasonably incurred.
Our liability is limited to the extent permitted by law. We will perform the services with reasonable care and skill, but we do not guarantee that every stain, mark, odour, or defect will be fully removed, especially where the condition of surfaces, materials, or fittings limits the result achievable by normal cleaning methods. For example, pre-existing damage, permanent staining, wear and tear, and manufacturer defects are outside the scope of a standard Marylebone Cleaning Services appointment.
We are not responsible for loss or damage arising from the customer’s failure to disclose relevant information, including fragile items, hidden defects, sensitive materials, or restricted access. You are responsible for securing valuables, cash, jewellery, confidential documents, and irreplaceable items before the service begins. Where necessary, you should remove or protect items that may be affected by moisture, cleaning products, heat, or movement.
Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Subject to those exceptions, our total liability for any claim arising from the service will be limited to the amount paid for the relevant service, or such other amount as may be required by law. We will not be liable for indirect, consequential, or purely economic losses, including loss of profit, loss of business, or loss of opportunity.
Where our work involves the removal of waste, debris, or unwanted materials, the customer acknowledges that all such handling must comply with applicable UK waste regulations. We will dispose of waste only where this forms part of the agreed service and where it can be done lawfully and responsibly. We may refuse to remove certain items if they are hazardous, contaminated, bulky beyond agreed limits, or otherwise unsuitable for ordinary disposal.
The customer must tell us in advance if the premises contain items that may require special handling, such as sharp objects, broken glass, paint, chemicals, batteries, electrical goods, bodily fluids, mould-contaminated materials, or materials suspected of being hazardous. We may refuse to move, carry, or dispose of such items unless the service has been specifically agreed and the necessary precautions or third-party arrangements are in place. If the waste produced during cleaning exceeds the agreed scope, additional charges may apply.
Any waste left for collection or disposal remains the customer’s responsibility until it is lawfully transferred for disposal under the agreed arrangement. We may ask you to confirm ownership and provide instructions where items appear abandoned or where their lawful disposal is unclear. If we believe handling a material would breach environmental, safety, or disposal obligations, we may stop work or decline that task without incurring liability.
Customers must provide safe and reasonable access to the premises at the agreed time. This includes ensuring that keys, entry codes, concierge arrangements, lift access, parking permissions, and any required authorisations are available in advance. If our team cannot access the property or has to wait due to delayed entry, the booking may be shortened, rescheduled, or charged as attended time. For a Marylebone cleaner service, punctual access is essential to keep the schedule workable for all customers.
You agree to maintain a safe environment for our staff. This includes warning us of pets, defective electrics, slippery floors, unstable furniture, biohazards, or other risks that may affect the service. We may suspend work immediately if a risk becomes apparent. If the service has to be interrupted because of unsafe conditions, you may still be charged for the time already spent and any costs reasonably incurred in preparing for the visit.
Any equipment, supplies, or materials we bring to the property remain our property unless expressly sold to you. If any items are left on-site by agreement, you must take reasonable care of them and notify us promptly of any loss or damage. The same applies where tools are borrowed for a specific task and are not intended to be transferred permanently.
If a complaint arises, you should notify us as soon as reasonably possible and provide sufficient detail for us to review the matter. We may ask for photographs, dates, descriptions, or access to inspect the issue. Where appropriate, we may offer a re-clean, partial refund, or other proportionate remedy. This does not affect your statutory rights. Any request for correction should be made within a reasonable time after the service, otherwise it may be difficult to assess the original condition.
Force majeure events, including but not limited to severe weather, fire, flood, industrial action, transport disruption, illness, accidents, government restrictions, or interruption to utilities, may prevent or delay performance. Where such events occur, we will aim to rearrange the service or reduce the impact where reasonably possible. We will not be responsible for failure or delay caused by circumstances beyond our reasonable control.
We may update these Terms and Conditions from time to time. The version in force at the time of your booking will generally apply to that booking unless a change is required by law or urgently needed for safety or operational reasons. Continued use of our Marylebone cleaning services after any update means you accept the revised terms for future bookings.
These Terms and Conditions are governed by the law of England and Wales. Any dispute, claim, or disagreement arising from or connected with the services, bookings, or these terms shall be dealt with by the courts of England and Wales, unless mandatory law requires otherwise. If any provision conflicts with applicable UK consumer or business law, the legal requirement will prevail to the extent of the conflict.
Nothing in these terms affects rights that cannot legally be excluded. If you are a consumer, you may have rights under the Consumer Rights Act 2015 and other applicable legislation. If you are a business customer, different rules may apply to some aspects of the service, including liability and payment terms, where permitted by law. Marylebone Cleaners aims to keep the service clear, lawful, and commercially reasonable for all parties involved.
By booking, confirming, or receiving a service from us, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. They form the full agreement between you and us in relation to the relevant cleaning service, unless a separate written contract states otherwise. These terms apply whether the booking is for a one-off appointment or repeated Marylebone cleaners visits.
